Shamshad Begum - The Eternal Voice

Thursday, November 24, 2022

Advantages of Call Center Outsourcing

The success of any commercial venture depends on the proper management of core and non-core activities. Most entrepreneurs invest time and effort towards core activities. They often fail to concentrate on non-core tasks like patron management. It can hamper the overall growth of any venture. Call center outsourcing will come to their rescue. These independent organizations boost strategy competencies. Additionally, such agencies offer adequate facilities at competitive rates. When trained agents tackle non-core activities, you will get more time to refine core venture aspects.

Benefits of External Calling Organizations

Novice venture owners often fail to realize the significance of call centers. They feel it is a simple task, and soon they will learn the ins and outs of customer management. The truth is far from this. Patron support is an umbrella term that covers many functions. Only trained call center outsourcing representatives can accomplish these tasks. In this write-up, you will learn about the perks of these independent centers.

· Keep Pace with Customer Demands

Entrepreneurs say that customer demand increase with time. They desire good quality at reasonable rates. Apart from this, patrons want adequate support facilities from clients. Market giants have internal units to meet these requirements. It does not apply to start-ups. These service providers should spend money carefully. Hiring a reputed customer support agency will come in handy. These organizations will communicate with patrons and gather relevant data. These approaches help them to meet patron demands.

· Cope with High Call Volumes

New-age customers realize that online shopping offers better conveniences. However, they cannot interact with the service provider as and when the need arises. Call center outsourcing facilities form a bridge between the two parties. Incoming call volumes spike during special occasions. A business owner may lack the necessary infrastructure to manage such high call volumes. Reputed call centers extend a helping hand. Depending on the call volume, these organizations can scale-up or scale-down the customer support structure. Thus, clients can be rest assured that agents will entertain every incoming call.

· Specialized Knowledge About the Industry

Patron management is not everyone’s cup of tea. Young entrepreneurs are unaware of the necessary skills. It mars future sales possibilities. Such business owners can learn a lot from seasoned experts. Call center outsourcing gives them access to industry specialists. Experienced managers schedule meetings with clients. It is the responsibility of the business owner to highlight his/her problems. The manager will come-up with befitting solutions to eliminate the issues.

Do you want to know more about the benefits of outsourcing a calling agency? If yes, log in on the virtual platforms with matching keywords.

Thursday, October 20, 2022

How Call Center Outsourcing Firms Leverage social media To Improve Customer Service

Successful call centers operating anywhere and supporting any industry leverage social media to game up customer support. Even a few years ago, social media was handled by a separate department, primarily digital marketing. However, today, two prime reasons for call center outsourcing are social media customer service and reputation management. In order to create stunning brand presence over social media, businesses are hiring call center experts who leverage social media platforms for answering services, appointment scheduling, promotion and marketing, and outbound campaigns.

Here are a few tips for call centers that are looking to provide better customer service via social media.

Define audience and identify goals

Each social media channel appeals to different set of demographic groups, have different purposes, and comes with varied strengths and limitations. For instance, Twitter is outstanding for public relations but inadequate for build stronger customer relationships, like Facebook.

Social media can drive brand recognition, stir brand interest, and perk up customer relationships. So, you should be sure about choosing the right platforms that are compatible with your goals.

Show empathy

Although AI is omnipresent today in a call center setup, customers feel more engaged when speaking to a human agent. Call center outsourcing service providers should be able to pay attention to customer’s problems. They should solve it independently – such as offering a discount or initiating a return and replacement. The use of empathy in call center services is very crucial during times of crisis. It will help build a loyal customer base that will bring dividends later.

Train your call agents to handle social media

Although there is nothing to train and everybody loves social media, you can ask your call agents to handle social channels’, learn best practices and usability to respond to customers, manage online reputation and generate leads.

A business should look for a call center outsourcing partner that uses digital platforms, mainly social media, to perk up customer service and generate relevant leads.

Highlight 24/7 availability

Out of sight means out of mind! Don’t let customers forget you during the pandemic if you have changed your way of offering services or selling products, from brick and mortar stores to online websites. Don’t leave scope for assumptions; don’t let customers speculate you are not present when you already are. Customers often don’t contact a business because the business hours don’t match their convenience. Besides, when you have a global customer base, 24/7 availability is a must to avoid time-zone clashes. Update your business information in the about section of your social media accounts. Mention phone integration with hours of availability and website link. Most BPOs use digital tools and social media platforms to make a significant presence among customers all the time. This technique is similar to brain hammering marketing.

Conclusion

Social contact centers are the new cool in the outsourcing genre. They handle social media customer service, media domain services and manage reputation over digital channels, especially social media. Today, modern call center outsourcing providers integrate customer service and marketing with social media as a part of strategic and situational business move.

How An Inbound Call Center Helps Build Up Business Growth

This has been a year of introspection, reflections, and learning for call centers. They decided to stand against the crisis and provide constant support to their clients without any hindrance. They have helped businesses to look at latent possibilities amid the crisis and outshine competitors. It is the reason why outsourcing has taken a flight since the pandemic. While this is good news for call centers, it is excellent news for businesses because inbound call center services are meant to improve companies’ performance by multiple times.

There are many reasons why inbound marketing services are a popular option for businesses across the globe. Inbound services from call centers have become the industry buzzword where we see a lot of overlap of traditional marketing functions. Outsourcing your inbound marketing services will help you increase website traffic and lead conversions. Inbound marketing and customer service are replacing traditional marketing and even PPC.

Here are ways in which an inbound call center helps grow businesses in 2021.

Remote system access

Most call centers give remote configuration with a web-based management system. Agents can log on from home using a URL or link, their username, and password. VoIP via home internet and remote office locations voice connectivity is provided by accessing corporate networks or using VPN.

Not to mention, remote work gives room for flexibility to inbound agents, which is a must to survive today’s rapidly changing customer needs and behaviors.

Access to the docs, network, and required resources

Call center companies have prepared in advance before sending their agents home by asking them to get their resources online on Google docs and spreadsheets. Aside from cloud and web-based contact center platforms, agents can access the global knowledge base, customer information through CRM and ticketing system integration. Inbound call center agents are empowered with everything they need to assist customer service for businesses in eCommerce, healthcare, automobile, hospitality, consumer goods, and more.

Data confidentiality is ensured

A PCI DSS-compliant call center for inbound services keeps data privacy at the topmost priority. For protecting data in transit, encrypted connections are being used. Sensitive data transfer is done via an encrypted connection.

Help anticipate upcoming requirements

As said earlier, this year has been very unpredictable for businesses. However, this doesn’t mean sitting idle and not preparing your company for the expected rush during the holiday season. Suppose you have an online business presence or you are into eCommerce. In that case, you have to gear up with adequate resources to fulfill customer service needs and customer requests during the holiday season. An inbound call center will predict customer demands, help with cross-selling and up-selling for increased profits.

Conclusion

2020 has been an exceptionally unique year – of a pandemic stimulated unanticipated crisis, challenges of a new magnitude, and commotion of unexpected demands. If you are looking for ways to assure business sustainability in these circumstances, outsource to an inbound call center. Inbound marketing services and strategies apply personalization in the right situations. When you deliver the right message to the right people at the right time, your sales with skyrocket, and your business will grow.

Wednesday, October 19, 2022

Debt Collection Research Resource

Monday, April 14, 2014

Shamshad Begum, The Legendary Singer

Born: April 14, 1919 in Amritsar, Punjab, British India (now Amritsar, Punjab, India)
Died: April 23, 2013 (age 94) in Mumbai, Maharashtra, India

Shamshad Begum was an Indian singer who was one of the first playback singers in the Hindi film industry. She had a distinctive voice and was a versatile artist, singing over 6,000 songs in Hindi and the Bengali, Marathi, Gujarati, Tamil and Punjabi languages and of them 1287 songs were Hindi film songs.[3] She worked with maestros including Naushad Ali, S. D. Burman, C. Ramchandra and O. P. Nayyar. Her songs from the 1940s to the early 1970s remain popular and continue to be remixed.

Spouse: Ganpat Lal Batto (m. 1934–1955)
Parents: Miya Hussain Baksh
Children: Usha Ratra